Saturday, July 30, 2011

Reflections

Seems like some people never change. It's been a year since I left the place, and still the attitudes of the staff there have not changed. Not only are they still taking their own sweet time to get things done, they still take things, and people, for granted.

While bitching to my other close friends about what happened, Adi mentioned something that hit the nail on the head. Not to mention, the very same thing was broadcast on the show Undercover Boss - that the "attitudes of the staff are a reflection of the manager's". Which, looking at the attitudes of staff from different outlets, you do realise that they do tend to follow the manager's quite a bit.

After helping out at a few outlets, I realized that there's one outlet that have almost crazy staff now that the manager is also a big joker, while they were a bit more uptight with rules under the previous one. Then there is another outlet's staff that are rather laid back, chatty and easy going, even when the place is fully packed and busy. Somehow their attitudes also seem to rub off on their customers as well.

Then comes this one outlet, and the reason why there's no change or improvement goes back to the manager. It was probably why I wanted out of that place because if you can't change what is bringing you down, then you have to leave! So since staff there can't be bothered to improve themselves, or work harder, or try to speed up their service. Basically, they're cocky - thinking they're the best, that their efforts are always good enough. When there's feedback, they don't even see that it's a problem with them and rather think that the customers are all impatient and bitchy.

Yes there are times when the customers are just pissy about everything, but if you actually listen and take note of what the customer is trying to tell you, you'll realise that sometimes there's a flaw in the system. Could the flaw be rectified? DEFINITELY! However they rather cover thier arses, and make all the excuses they can find, rather than try to improve. Sometimes you have to put yourself in the customers shoes and see if they were being bitchy or that the service was really crap.

Honestly for that day, the service was crap as a salad came out before iced water. Worse still, a sandwich came out before 2 glasses of wine. Really? You still want to make excuses for your staff and insist that the customer was being a bitch? The bar might have a lot of orders but that doesn't mean the kitchen was just waiting for orders, had salads all ready & waiting in the fridge, or had sandwiches pre-made waiting to be toasted.

So you've always said you don't like other outlet's staff coming around and changing things, but I think it's high time you look at your attitude that is rubbing off your staff, that they give excuses because you give excuses. They've gone cocky because you've been cocky by saying that customers are bitchy and so no matter how badly you do, it's just that the customer is having a bad day rather than it being lousy service rendered.

Wake Up & Smell The Bull Shit!

Saturday, July 23, 2011

Who's Reading This?

I haven't been blogging much lately, let alone editing the blog. Then I decided to update some links in I had and that's when I finally got an answer to a something I've wondered about for quite some time - "Who's reading my blog?".

Finally I get to the tab about the traffic flow to the blog and I find out who actually visits quite often, and that honor goes to Ms UbeRFan! 

I also found out that a certain picture has led quite a few people to the blog, and definitely the link on my FB profile does its job for some people.

It also gets interesting to know that site visits are rather high on certain days. Probably some people just keep coming along trying to find out things they don't dare to ask, hoping that I've already blogged about the issue.

Oh well... stay tuned for more I guess.

Thursday, July 14, 2011

Tuesday, July 12, 2011

Sometimes, You Really Surprise Me

When you insist that you want to carry all the shopping.

When you decide to hold the door open.

To show some concern regarding my wellbeing.

Remembering what we had at the restaurant more than a year ago, what we had the first time, and where.

That you want to change because of something I said.

and sometimes I wonder why.....