Case Study WK001

It seems that 'the client's' reaction towards the departure of a certain colleague has been rather negative. Emotions shown have thus far been anger, fear and disappointment. Further investigations have revealed that the client is concerned about the job security of the aforementioned colleague, and fears that trouble might arise in the future if the colleague decides to return to the old team. Also, with reference to a previous  incident with another colleague, there is a slight fear that this colleague might back out of the contract, requiring the client to clear up the situation. Is this out of concern?

Anger seems to be focussed towards superiors, insisting that they are "up to no good" and "trying to pull a fast one" on the colleague. Possible paranoia? Could possibly be unhappy about the fact that his opinion was not asked of before they spoke to the colleague, disrespecting the client's position at work. Slight disappointment can be observed with regards to the colleague for not seeking the client's opinion before agreeing to the new contract. More importantly, the client is not too happy that they decided to get this colleague only as a last resort, instead of a first choice. Could this be the reason this issue is festering?

Another issue the client has brought to my attention is how the new location for the colleague seems to fall short of the client's expectations. Compared to other companies, the display of products at the new location is pathetic. To the client, Old Chang Kee seems to have a better display of products. Furthermore, the client does not feel that the future plans regarding the new location will really take off as projected by the company. The client feels that the company needs to gain better standards, and create better products to gain the clientele it needs, however the company lacks a good chef.

To be continued...